AI Agents Are Rewriting the Workplace, OpenAI Research Shows
OpenAI published research arguing that AI agents are changing how work actually gets done, with usage shifting toward longer, more complex tasks rather than single-turn questions. The company frames this as an early but consistent behavioral pattern across how people now delegate work to agents. That shift signals the chat-box interaction model is becoming the exception, not the rule, for serious agent use. For PMs, it means the roadmap conversation should move from response quality to workflow design, checkpoints, status visibility, and intervention points, before competitors rebuild around it first.
